Refunds

How to get your money back.

Short version: email us and ask. Before your Grumble is dispatched, your £49 comes back in full, no reason needed.

Your £49 reservation

Refundable in full at any time before your Grumble is dispatched. You do not need to give a reason, and it does not affect your place in the queue if you later change your mind and reserve again — though the Founding 50 price depends on places still being available.

After delivery

UK consumer law gives you 14 days from receiving your Grumble to change your mind and return it for a full refund, including your £49. You are responsible for returning it to us in a resalable condition. If the balance payment has already been taken, we refund that too.

Separately, if the device is faulty, not as described, or does not do what we said it would, you have rights under the Consumer Rights Act 2015 — including repair, replacement or a refund. Those rights last well beyond 14 days and nothing here limits them.

If we cancel or cannot deliver

If we stop the programme, or conclude Grumble cannot be built to a standard worth selling, we refund every reservation in full without you having to ask.

How to ask

Email mark@grumblehealth.com from the address you reserved with, or reply to any Grumble email. We aim to reply within three working days and to process refunds within five working days of agreeing one.

How the money comes back

Refunds go to the original payment method, through Stripe. Depending on your bank, it can take a few working days to appear after we process it.

The balance payment

The £250 balance is charged about a month after delivery precisely so you are not fully paid up before you have used the device. If you want to return your Grumble within the 14-day window, do that before the balance is taken and you will simply not be charged it.